Blueprinting, in its most common usage, refers to the creation of a detailed plan or design, often depicted in a technical drawing. It can also refer to a strategic plan or detailed outline to guide the development and execution of a project. More specifically, service blueprinting is a process that maps out the customer journey and the internal processes necessary to deliver a service. This visualization helps identify areas for improvement, optimize processes, and enhance the overall customer experience.

  • Blueprint

    Blueprints are technical drawings, typically of architectural or engineering designs, traditionally reproduced using a contact print process on light-sensitive paper. The original process yielded a negative image with blue lines on a white background, hence the name “blueprint”. Modern methods, … Read More
    $1.79